We want you to love your purchase! But if something isn’t right, here’s how we
can help:

1. Eligibility for Return/Exchange

• Requests must be made within 7 days of receiving your order.
  
•  Items must be unused, unwashed, and undamaged.
  
•  Products must be returned with original tags and packaging.

2. Non-Returnable/Non-Exchangeable Items

•  Sale or discounted items.
  
•  Customized or stitched products.
• Items damaged due to misuse or mishandling.

3. How to Request a Return/Exchange

• Contact us via WhatsApp or Email with your order ID and reason for
  return.
  
• Once approved, you will receive return instructions.
  
• Customers are responsible for sending the parcel back to our return
  address (unless otherwise stated).

4. Refund Policy

• Refunds are issued as store credit/voucher or bank transfer (where
  applicable).
  
•  Shipping and handling charges are non-refundable.

5. Exchange Policy

• You may exchange for a different size, color, or product (subject to
  availability).
  
•  Any price difference will be adjusted accordingly.

6. Processing Time

• Returns and exchanges are processed within 5–10 working days after